PRIVACY POLICY
Effective Date: [27.12.2024]
Exclusive Slovenia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.exclusiveslovenia.com and our services.
1. Information We Collect
We collect personal information that you provide when you:
Submit an enquiry or booking request
Communicate with us via email, phone, or social media
Subscribe to our newsletter or updates
The information may include:
Your name, email address, and phone number
Billing address and payment details (handled securely via Wix Payments, Stripe, or PayPal)
Tour preferences, dates, and special requirements
Any messages or feedback you send us
We may also collect limited non-personal information such as your browser type, IP address, and website usage statistics (via cookies or analytics tools).
2. How We Use Your Information
We use your personal data to:
Process and confirm your bookings and enquires
Communicate regarding your tour details and itinerary
Personalize your travel experience
Improve our website and services
Comply with legal or accounting requirements
We do not sell, rent, or trade your information to third parties.
Your data is shared only with trusted partners necessary to operate your tour (for example, licensed guides, hotels, or transport providers), and only to the extent required for service delivery.
3. Payment Security
All payments on our website are processed through secure third-party platforms (Wix Payments, Stripe, or PayPal).
We do not store or have access to your full credit card information. These providers use encrypted systems compliant with PCI DSS standards.
4. Cookies & Analytics
Our website uses cookies to enhance browsing and analyze performance (e.g., Google Analytics, Wix analytics).
Cookies help us understand how visitors interact with the site and improve user experience.
You can disable cookies through your browser settings at any time, though some parts of the site may not function optimally.
5. Data Retention
We retain personal data only as long as necessary for:
Managing bookings, enquiries and payments
Meeting legal and accounting obligations
Providing customer support and follow-up
When no longer needed, your data will be securely deleted.
6. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Request a copy of your data in portable format
Lodge a complaint with a data protection authority if you believe your rights have been violated
To exercise these rights, please contact us at:
📧 info@exclusiveslovenia.com
7. Data Protection & Security
We use secure servers, SSL encryption, and restricted access to protect your personal information.
While no system is entirely immune to risks, we continuously update our security measures to ensure the highest level of protection.
8. Third-Party Links
Our website may include links to third-party sites (e.g., TripAdvisor, social media, or partner hotels).
We are not responsible for their privacy practices, and we encourage you to review their policies when visiting their pages.
9. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in regulations or our practices.
Any updates will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions or requests about your personal data or this Privacy Policy, please contact us at:
📧 info@exclusiveslovenia.com
📍 Exclusive Slovenia, Ljubljana, Slovenia
“Your information is used only to manage your booking and never shared with third parties.”